Last Updated: June 11, 2026

The Arc Collective (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us through any of our forms or channels.

1. Information We Collect

We may collect the following types of information:

• Full name, email address, phone number, and business information submitted through our website forms.
• Information voluntarily provided through contact forms, lead forms, surveys, or booking tools.
• Usage data and analytics automatically collected when you browse our website (such as IP address, browser type, and pages visited).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests.
• Send appointment reminders, service updates, and account notifications.
• Send transactional and/or marketing SMS messages if you have explicitly opted in.
• Improve our website, services, and marketing efforts.
• Comply with applicable legal obligations.

3. SMS Communications & Consent

If you opt in to receive SMS messages from us by checking the appropriate consent checkbox on one of our forms, we may send you:

• Transactional SMS: Appointment reminders, service notifications, account updates, and customer support messages (approximately 1–4 per month).
• Marketing SMS: Occasional promotional offers and service-related communications (frequency varies).

SMS consent is optional and is never required to submit a form or use our services. You may opt out at any time by replying STOP to any SMS from us. Message and data rates may apply.

4. How We Share Your Information

We do not sell, rent, trade, buy, or share your personal information or mobile opt-in data with any third parties or affiliates for marketing or promotional purposes. We may share your information only in the following limited circumstances:

• With service providers and subcontractors who assist us in operating our business (such as CRM platforms, scheduling software, or customer support tools), under appropriate confidentiality obligations.
• When required by law or to respond to valid legal process.
• To protect the rights, property, or safety of The Arc Collective, our clients, or the public.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may configure your browser to refuse cookies, though some features of the site may not function as intended.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of SMS communications at any time by replying STOP.
• Contact us with any privacy-related questions or concerns.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

SMS Terms of Service

Last Updated: June 11, 2026

These SMS Terms of Service apply to text message communications from The Arc Collective.

Opt-In & Consent

By checking an SMS consent checkbox on any of our forms and submitting, you consent to receive SMS messages from us. Consent is optional and not required to use our services or submit a form.

Message Types & Frequency

• Transactional: Appointment reminders, service updates, account notifications, and customer support messages. Frequency: approximately 1–4 per month.
• Marketing: Promotional offers and service-related communications. Frequency varies.

STOP — How to Unsubscribe

You can cancel the SMS service at any time. Text STOP to 980-385-7361. After you send STOP, we will confirm your unsubscription and stop all further SMS messages. To re-subscribe, simply opt in again through one of our forms.

HELP — How to Get Assistance

Text HELP to 980-385-7361 for assistance, or contact us at support@arccollective.agency or 980-385-7361.

Message & Data Rates

Message and data rates may apply. Contact your wireless carrier with questions about your plan or data usage.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All SMS opt-in data and consent are kept private and not sold or shared for marketing. See our full Privacy Policy for details.

Contact

The Arc Collective
Email: support@arccollective.agency
Phone: 980-385-7361
Website: www.arccollective.agency