Terms & Conditions

Last Updated: June 11, 2026

These Terms & Conditions (“Terms”) govern your use of the website, forms, communications, and services provided by The Arc Collective (“we,” “us,” or “our”). By accessing our website, submitting any form, opting in to communications, or engaging with our services, you agree to these Terms.

The Arc Collective operates under this legal name. If you have questions about the legal entity behind these Terms, please contact us directly.

1. Age Requirement

Our website, forms, services, and SMS communication programs are intended for individuals who are 18 years of age or older.

By using our website, submitting a form, engaging with our services, or opting in to receive SMS messages from The Arc Collective, you confirm that you are at least 18 years old and have the legal authority to provide consent.

If you are under 18 years of age, you may not submit forms, opt in to SMS communications, or use our services without appropriate legal authorization or involvement of a parent or legal guardian, where applicable.

2. Services

The Arc Collective provides business, marketing, automation, and client communication services.

When you opt in to receive SMS messages, you may receive appointment reminders, service updates, account notifications, customer support messages, and occasional promotional offers related to our services.

3. SMS Terms of Service

3.1 Opt-In, Consent & Age Confirmation

By providing your phone number and checking the appropriate SMS consent checkbox on any of our forms, you confirm that:

• You are 18 years of age or older;

• You are the owner or authorized user of the phone number provided;

• You voluntarily consent to receive SMS messages from The Arc Collective;

• Your SMS consent is optional and not required to submit a form, receive services, or make a purchase.

Consent to receive SMS messages will never be a condition of purchase.

The SMS consent checkbox is optional, must be affirmatively selected by the user, and should not be pre-checked.

3.2 Types of SMS Messages

If you opt in, The Arc Collective may send the following types of SMS messages:

Transactional SMS: Appointment reminders, service notifications, account updates, and customer support messages. Frequency is approximately 1–4 messages per month.

Marketing SMS: Occasional promotional offers, service announcements, and special communications related to our services. Message frequency varies.

3.3 Message Frequency

Message frequency may vary depending on the type of communication and your relationship with The Arc Collective.

Transactional messages are generally sent approximately 1–4 times per month. Marketing message frequency varies.

3.4 Message & Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.

3.5 How to Unsubscribe — STOP

You can cancel SMS messages at any time by texting STOP to 980-385-7361.

After you send STOP, we will send you a confirmation SMS to confirm that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

If you want to rejoin, you may sign up again using the same opt-in process.

3.6 How to Get Help — HELP

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

You may also contact us directly at:

Email: info@arccollective.agency
Phone: 980-385-7361

3.7 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

3.8 Privacy & Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

For more information about how we collect, use, and protect your information, please review our Privacy Policy.

4. Website Forms & User Information

When submitting information through our website forms, you agree that the information you provide is accurate, current, and complete.

You are responsible for ensuring that any phone number, email address, or other contact information you provide belongs to you or that you are authorized to provide it.

By submitting a form, you confirm that you are at least 18 years of age or otherwise have appropriate legal authorization to engage with our services.

5. Use of Website & Services

You agree that you will not:

• Use our website or services for any unlawful purpose;

• Submit false, misleading, or unauthorized information;

• Interfere with the operation or security of our website or services;

• Attempt to access systems, accounts, or data that you are not authorized to access;

• Use our services in any way that violates these Terms or applicable law.

You are responsible for maintaining the confidentiality of any account credentials or private information associated with your use of our services.

We reserve the right to modify, suspend, or discontinue any service at any time, with or without notice.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, designs, service descriptions, and other materials, is the property of The Arc Collective or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, or create derivative works from our content without our express written permission.

7. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not warrant that our website or services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, The Arc Collective shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of our website, forms, communications, SMS messages, or services, even if we have been advised of the possibility of such damages.

9. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

10. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes will be effective upon posting to our website. Your continued use of our website, forms, communications, or services after changes are posted constitutes your acceptance of the revised Terms.

11. Contact Us

If you have questions about these Terms, please contact us:

The Arc Collective
Email: info@arccollective.agency
Phone: 980-385-7361
Website: www.arccollective.agency
Address: 4202 Revolution Park Dr. Charlotte, NC 28217