Terms & Conditions

Last Updated: June 11, 2026

These Terms & Conditions (“Terms”) govern your use of the website and services provided by The Arc Collective (“we,” “us,” or “our”). By submitting any form on our website or engaging with our services, you agree to these Terms.

The Arc Collective operates under this legal name. If you have questions about the legal entity behind these Terms, please contact us directly.

1. Services

The Arc Collective provides business, marketing, automation, and client communication services. When you opt in to receive SMS messages, you may receive appointment reminders, service updates, account notifications, customer support messages, and occasional promotional offers related to our services.

2. SMS Terms of Service

2.1 Opt-In & Consent

By providing your phone number and checking the appropriate SMS consent checkbox on any of our forms, you agree to receive SMS messages from The Arc Collective. SMS consent is optional and is not required to submit a form or receive our services. Consent to receive SMS messages will never be a condition of purchase.

2.2 Types of Messages

• Transactional SMS: Appointment reminders, service notifications, account updates, and customer support messages. Frequency: approximately 1–4 messages per month.
• Marketing SMS: Occasional promotional offers, service announcements, and special communications related to our services. Message frequency varies.

2.3 How to Unsubscribe (STOP)

You can cancel the SMS service at any time. Just text “STOP” to 980-385-7361. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

2.4 How to Get Help (HELP)

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@arccollective.agency or 980-385-7361.

2.5 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

2.6 Message & Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive transactional messages approximately 1–4 times per month. Marketing message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

2.7 Privacy & Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. If you have any questions regarding privacy, please read our Privacy Policy.

3. Use of Website & Services

• You will not use our services for any unlawful purpose or in any way that violates these Terms.
• You are responsible for the accuracy of information you provide to us.
• You are responsible for maintaining the confidentiality of any account credentials.
• We reserve the right to modify or discontinue any service at any time with or without notice.

4. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of The Arc Collective or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Disclaimer of Warranties

Our website and services are provided “as is” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, The Arc Collective shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

7. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

9. Contact Us

If you have questions about these Terms, please contact us:

The Arc Collective
Email: support@arccollective.agency
Phone: 980-385-7361
Website: www.arccollective.agency
Address: 4202 Revolution Park Dr. Charlotte, NC 28217